Claiming JobSeeker Payment JSP 001-19051501
This document discusses how an individual can claim JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).
JSP eligibility and when to declare
Customers should claim as soon as possible online through the website.
To certify for JSP a person must:
- be of certifying age for JSP
- meet Australian home requirements for JSP
- be jobless, and
- looking for work and employment happy to take part in activities that increase their opportunities of finding a job, or
- not able to work, study or search for work due to medical condition, disease or injury, or
- used or studying complete time and are not able to undertake these due to a medical condition, illness or injury and work or research study to go back to
If the consumer has actually indicated they are not able to work due to a momentary inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
Disability Support Payment (DSP) sus/can RTW clients claiming JSP
A DSP customer whose payments have actually been suspended/ cancelled return to work (RTW) can declare an alternate payment when:
- they are still working 30 or more hours each week, and
- their earnings falls listed below the JSP income test cut-off
For example, a self-employed DSP customer is still working 30 hours each week, however their earnings has minimized. See Rates and Thresholds.
In all cases, examine if the consumer is eligible to have their DSP restored before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).
Early claims for JSP
Customers can lodge an early claim for JSP as much as 13 weeks before the very first day of eligibility. On the day they end up being qualified they should supply their bank account balances, evidence of income and employment separation details.
Customers can start an early claim online. They will have the ability to complete Your personal details, Your scenarios and Your monetary details.
If making an early claim after a break in payment of 39 weeks or less, the client will have less concerns to answer in the online claim.
Customers can not finish Review and Confirm, Next steps or submit the claim online up until within 14 days of being qualified for JSP. They will get a pointer alert 2 week before the eligibility date.
A detained individual may lodge a claim approximately 3 weeks before release from jail. These claims are ruled out early claims as the customer is qualified but not payable when they claim.
Customers transferring from a present earnings assistance payment can lodge an early claim as much as 28 days before the date of credentials.
Online claims
Customers should develop a myGov account and connect their Centrelink online account to it.
Once the consumer has linked their Centrelink online account to myGov, to start an online claim for JSP they must:
- check in to myGov and access their connected Centrelink online account
- guarantee their personal details are proper. From the menu, pick the My details > Personal and contact information > My profile to make updates
- from the menu, select Payments and claims > Claims > Make a claim. To find out more, see Claiming JSP online table in the Self-managed tab
Customers declaring or transferring to JSP will see a decreased question set as part of their online claim if they are:
- presently in receipt of an earnings support payment, or
- have actually cancelled from payment in the last 52 weeks
Streamlined claims
In many cases, a task is presented to the consumer on their Centrelink online account homepage approximately 28 days prior to losing credentials for their existing payment.
The job will enable the customer to carry out a streamlined claim procedure to submit a claim for JSP.
See Transfer to JobSeeker Payment (JSP) from another payment.
Assisted Customer Claims (ACC)
ACC can be utilized for employment consumers considered not able or unsuitable to finish an online claim or candidates. ACC should also be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.
' Channel Hopping' within ACC means:
- the client can start a claim online and a Service Officer can take it over, or
- a Service Officer can assist a customer start a claim which can then be completed by the customer in their Centrelink online account
Remote clients
If the client lives in a remote area and generally utilizes an agent, Remote Service Centre, or phone to do organization and is not able or inappropriate to complete an online claim, the customer must be transferred to the Remote Claims Processing (RCP) to start their ACC.
The Remote Claims Processing (RCP) team provides specialised remote service for determined remote consumers.
The consumer must have:
- the remote indicator revealing on the Customer Overview, or
- a residential address in a remote area
To check the address remains in a remote location:
- browse the town name in Office Locator
- see the Towns Result List
- view the Remoteness column
Customers with candidate plans
Correspondence nominees can send an online claim for JSP on behalf of their principal.
If a correspondence nominee contacts to claim JSP on behalf of their principal, offer an online claim initially. If they decrease the online claim offer, a Service Officer need to run Assisted Customer Claim (ACC) with the nominee.
If a nominee is declaring on behalf of an individual, motivate the candidate to help the person claim JSP using the person's Centrelink online account. If the nominee is unable or reluctant to do so, a Service Officer is to run ACC with the candidate.
Claim submission exceptions
In some circumstances, it may not be sensible for a client to finish all Required jobs prior to submitting their claim. These include exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).
Transferring to a Location of Lower Employment Prospects (MALEP)
Do not carry out any MALEP assessments. The Department of Social Services (DSS) have paused all Moving to a Location of Lower Employment Prospects (MALEP) evaluations.
If the customer has moved address within the previous 26 weeks, Services Australia need to determine if they have minimized their work potential customers by transferring to a brand-new place.
If this is the case, the Service Officer need to investigate a possible MALEP work associated exclusion period.
Unemployed due to a voluntary act or misbehavior
If the consumer has actually voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, a joblessness failure or an Unemployment Non-Payment Period (UNPP) may have happened.
Do not create compliance action until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is received to determine a non-compliance event has occurred.
See Unemployment due to a voluntary act or misbehavior.
RapidConnect
Most job applicants undergo RapidConnect and are recommended of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.
Job candidates who are eligible for a recommendation to a Labor employment force Australia or other expert supplier, will have an initial consultation reserved throughout the Participation Interview. Attending this first company appointment is called the task applicant's RapidConnect requirement.
In many cases, conference RapidConnect requirements will determine the start date of the task applicant's income support payment. Note: this undergoes job applicants fulfilling any waiting durations and credentials requirements.
Mutual obligation requirements
The Department of Employment and Workplace Relations (DEWR) will instantly refer new task seekers to the Workforce Australia online employment service. This leaves out task candidates residing in Community Development Program (CDP) areas.
Higher rate of JSP for 55 years and over
Single client aged 55 years and over who have been receiving an income assistance payment or allowance for 9 or more continuous months may be entitled to a higher rate of payment. The system will instantly compute this and use the proper rate for eligible customers.
Single Touch Payroll (STP)
Pre-filled Single Touch Payroll (STP) data might provide to customers during their online claim. Employer information, name and ABN, will exist to the client if STP data is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
Customers will have the alternative to verify the company within the claim. If a consumer verifies the employer, when on payment, STP pre-filled earnings will exist to the consumer when they report. If the client does not confirm the company, as soon as on payment, the STP company might present to the customer once again when they report.
